Refund and Exchange Policy

At Islamabad Gift Shop, we prioritize our customers' satisfaction and comfort. To ensure a hassle-free shopping experience, we offer a flexible refund and exchange policy.

Return and Exchange Conditions:
1. Perishable Items: Unfortunately, we cannot offer refunds for perishable items such as cakes, flowers, chocolates, and fruits. However, if these items are received in bad condition during delivery, we can offer a replacement.
2. Fresh Item Complaints: For fresh items, please report any issues within 4 hours of delivery. We cannot facilitate complaints after 12 hours.
3. Order Cancellation: If you cancel your order at least 24 hours before delivery (and the order has not been prepared), we will provide a 100% cash refund. Please note that refund processing takes 7-10 working days.

We strive to provide the best possible service and appreciate your understanding of our refund and exchange policy. If you have any questions or concerns, please don't hesitate to contact us.