Frequently Asked
Questions
Find quick answers to everything about ordering, delivery, customization, payment and more. Can't find what you need? We're a WhatsApp away.
You can place an order directly on our website by adding items to your cart and checking out. Alternatively, message us on WhatsApp at 0332-6362390 and our team will assist you step by step — especially helpful for custom or large orders.
Absolutely! This is exactly what most of our customers do. Simply provide the recipient's name, delivery address, and contact number when placing your order. You can also add a personalized message card, and the recipient will have no idea of the price unless you choose to include it.
There is no strict minimum order value. However, same-day delivery is available for orders placed before 4:00 PM (PKT). Some remote delivery areas may have minimum requirements — feel free to ask us on WhatsApp.
Message us on WhatsApp and we'll let you know when it's back in stock or suggest the closest available alternative. Our gifting specialists can also help you curate something custom that matches your vision and budget perfectly.
For same-day delivery, order before 4:00 PM (PKT). For scheduled future delivery, we recommend ordering at least 24–48 hours in advance. For large events or bulk corporate orders, we recommend 5–7 days advance notice.
You can cancel or modify your order within 2 hours of placing it, provided it hasn't entered the preparation stage. For urgent modifications, contact us immediately on WhatsApp at 0332-6362390.
Yes! We offer corporate gifting solutions for businesses, events, product launches, and employee appreciation programs. We provide custom packaging with your logo, bulk discounts, and dedicated account management. Contact us to discuss your requirements.
Yes! Same-day delivery is available for orders placed before 4:00 PM (PKT) in Islamabad, Rawalpindi, Lahore, Karachi, Peshawar, and many surrounding areas. For smaller cities, next-day delivery may apply.
We deliver nationwide across Pakistan including Islamabad, Rawalpindi, Lahore, Karachi, Peshawar, Quetta, Faisalabad, Multan, Sialkot, Gujranwala, Hyderabad, Mirpur, Wah Cantt, Haripur, Gujar Khan, and 50+ more cities.
We send you a WhatsApp notification with a delivery confirmation photo as soon as the gift has been handed over. For special requests, we can also send a pre-delivery photo showing how the gift looks before it's given.
Our rider will contact the recipient via phone to arrange an alternative time or location. If the recipient cannot be reached, we will contact you (the sender) to find the best solution.
Delivery charges vary by location and order size. Islamabad and Rawalpindi orders within city limits typically have a flat delivery fee. For outstation deliveries, charges are calculated based on the destination and shown at checkout.
Yes! During checkout, you can specify a preferred delivery time slot (morning, afternoon, or evening). For urgent time-specific requests, please WhatsApp us.
Absolutely — customization is one of our specialties. You can customize flower arrangements by color, size, and type; add personalized message cards; customize cakes with photos, names, and designs; and build entirely bespoke gift bundles from scratch.
Yes! Every order includes the option to add a free handwritten message card. Simply enter your message during checkout, and our team will include it beautifully written on premium stationery inside the gift packaging.
Yes. If you have a preferred color palette or specific flowers in mind, let us know in the order notes or via WhatsApp. Subject to availability, our floral designers will do their best to match your vision.
Yes! We offer premium photo cakes where your chosen image is printed on edible paper. Simply send us the photo via WhatsApp along with your order details. Photo cakes typically require 24 hours lead time.
Yes! Use our Build a Bundle page to select your ideal combination of flowers, cakes, teddy bears, balloons, chocolates, and more. Or describe your vision to our team on WhatsApp and we'll curate the perfect gift.
We accept: JazzCash, EasyPaisa, Bank Transfer (all major Pakistani banks), Visa/Mastercard (credit & debit cards), and Western Union / Remittance for overseas customers. All payments are processed securely with instant confirmation.
Yes. All online card payments are processed through Shopify's PCI-DSS compliant payment gateway with SSL encryption. We do not store your card details.
Cash on delivery is available for select orders within Islamabad and Rawalpindi. COD eligibility depends on the order value and delivery area. For high-value or custom orders, prepayment is required. Contact us on WhatsApp to check COD availability.
Yes! Subscribe to our newsletter to get 10% off your first order. We also run seasonal promotions during Eid, Valentine's Day, Mother's Day, and other occasions. Follow us on Instagram and Facebook for the latest offers.
All prices are listed in Pakistani Rupees (PKR / Rs.). For overseas customers paying in USD, GBP, AED, or CAD, the equivalent amount is calculated at the current exchange rate at the time of payment.
Due to the perishable and personalized nature of most of our products, we generally do not accept returns. However, if your order arrives damaged, incorrect, or significantly different from what was shown, we will replace or refund it immediately.
We take full responsibility for any damage that occurs during delivery. Take a photo and send it to us on WhatsApp within 2 hours of delivery. We will arrange an immediate replacement or process a full refund.
Customer satisfaction is our highest priority. If you are not satisfied for a legitimate reason, contact us on WhatsApp within 24 hours of delivery with photos. Our team will offer a replacement, partial refund, or full refund depending on the circumstances.
Once approved, refunds are processed within 3–7 business days depending on your payment method. JazzCash and EasyPaisa refunds are usually faster. Bank transfers may take 3–5 business days.
Yes! Sending gifts to Pakistan from abroad is our specialty. Thousands of Pakistanis living in the USA, UK, Canada, UAE, Australia, and beyond trust us to deliver beautiful gifts to their loved ones back home. Simply place your order online or message us on WhatsApp.
Overseas customers can pay via: International bank transfer (Wire), Western Union or MoneyGram, Remitly, WorldRemit, or other international remittance services. We provide our receiving account details upon request.
No. We never include prices or invoices with the gift delivery. All financial information is sent only to the person who placed the order. The recipient receives only the gift and your personalized message card.
Yes! We always send a WhatsApp photo or video showing the delivered gift — giving you complete peace of mind. We can also arrange a pre-delivery photo so you can see the final arrangement before it's handed over.
Our gifting specialists are ready to help — whether you need order assistance, customization advice, or just some gift inspiration.