1. Recipient Refusal: We are not responsible if the recipient refuses to accept their order. In such cases, a refund will not be issued.
2. Cancellation and Refund: If a cancellation request is confirmed from our site, please allow 10 working days for the refund to be processed.
3. Customized or Discounted Products: Products that are customized or discounted are not eligible for returns, refunds, or chargebacks.
4. Exchange Policy: Discounted products and selling products are not exchangeable.
5. Conditional Exchange: We only offer exchange under extreme quality issues with the product. Normal conditions do not qualify for returns or exchanges.
