Shipping & Handling Policy
At Islamabad Gift Shop, we strive to provide our customers with a smooth and hassle-free shopping experience. Please take a moment to review our shipping and handling policies to understand how your orders will be processed and delivered.
Order Processing Time
- All orders are processed within 1-2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Methods and Delivery Times
We partner with reliable courier services to ensure timely delivery across Pakistan.
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Standard Delivery:
- Estimated delivery time: 2–5 business days.
- Delivery charges: Flat rate of PKR 200 for orders under PKR 2,500.
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Free Delivery:
- Orders above PKR 2,500 qualify for free delivery.
Delivery Coverage
We deliver to all major cities and towns across Pakistan. If you are located in a remote area, additional delivery time may be required.
Order Tracking
Once your order is shipped, you will receive a confirmation email or SMS containing your tracking number and the courier's details. You can use this information to track your order online.
Order Modifications
- If you need to make changes to your order or shipping details, please contact our customer service team at [your contact number/email] within 12 hours of placing your order.
Failed Deliveries
If a delivery attempt is unsuccessful due to incomplete or incorrect information provided by the customer:
- Our team will contact you for updated details.
- Additional delivery charges may apply for redelivery.
Damaged or Missing Items
If you receive a damaged or incomplete order:
- Report the issue within 24 hours of delivery.
- Share clear pictures of the damaged items and packaging for verification.
Our team will review the case and provide a replacement or refund, as applicable.
Contact Us
For further assistance regarding shipping or handling, feel free to reach out to us:
- Phone: [Your contact number]
- Email: [Your email address]
- Office hours: 9:00 AM – 6:00 PM, Monday to Saturday
We thank you for choosing Islamabad Gift Shop and look forward to serving you!